I love Fridays. It means I get to work for the whole day. Get to be a real people in the working world. For one day. Friday. For one day I can deal with the crazies and the needy and the whiny and the demanding and ugly and the snobs and the appreciative and thankful -- the public. Being a service provider is really tough, draining, demanding,frustrating, tiresome, rewarding. The 'public' comes in all shapes, sizes, needs, attitudes. The public is us. How do we engage service providers on the other side of the counter/window/desk?
